Returns & Refunds

Under the Australian Consumer Law, you are entitled to a remedy if a product:

• Is not of acceptable quality (not safe, durable, free from defects, or fit for purpose)
• Does not match its description or any sample shown
• Does not do what we said it would do

For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we may repair, replace, or refund at our discretion. You may also be entitled to compensation for any reasonably foreseeable loss.

These rights apply regardless of any other policy stated below.

We offer a 14-day change of mind return policy from the date you receive your order. To be eligible, items must be:

• Unworn, unwashed, and in original condition
• With all original tags still attached
• In original packaging (where possible)
• Accompanied by proof of purchase (order confirmation email)

Change of mind returns are eligible for a store credit or exchange only — not a refund. Return shipping costs for change of mind returns are at the customer's expense.

The following items are not eligible for change of mind returns:

• Items marked as Final Sale or Limited Edition
• Items that have been worn, washed, or altered
• Items without original tags

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of receiving your order. We will arrange a prepaid return label and offer you a full refund, replacement, or store credit — your choice.

Please include your order number and a photo of the fault or incorrect item when contacting us.

To initiate a return, please follow these steps:

1. Email us at [email protected] with your order number, reason for return, and photos if applicable
2. Wait for our confirmation email with return instructions (within 2 business days)
3. Pack the item securely and send it to the address provided
4. Once received and inspected, we will process your refund, exchange, or store credit within 5 business days

Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your bank or card provider. We will notify you by email once your refund has been processed.

Original shipping charges are non-refundable unless the return is due to our error (faulty or incorrect item).

We offer exchanges for a different size or colour, subject to availability. If the item you want is out of stock, we will issue a store credit for the full value of your purchase.

Items purchased during a sale or with a discount code are eligible for exchange or store credit only, not a refund — unless the return is covered by your statutory rights under the Australian Consumer Law.

For international returns, the customer is responsible for all return shipping costs and any applicable customs duties. We recommend using a tracked shipping service as we cannot accept responsibility for items lost in transit.

Please note that international orders are subject to the laws and consumer protections of the destination country in addition to Australian Consumer Law.

For all returns and refund enquiries, please contact our team: